Shipping Policy

Thank you for shopping with Aurelle Naturals. We are committed to delivering your order as quickly and safely as possible.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed, shipped, or delivered on weekends or public holidays.

During peak seasons, promotions, or holidays, processing times may be slightly extended.

Shipping Times

Estimated delivery times:

• United States: 5–10 business days

• Canada: 7–12 business days

• United Kingdom: 5–10 business days

• Europe: 5–12 business days

• Australia & New Zealand: 7–12 business days

Please note that delivery times are estimates and may vary depending on your location and carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

Free shipping promotions may be offered from time to time and will be displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow 24–48 hours for tracking information to update.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply for reshipment.

Delayed Deliveries

While we strive to deliver all orders on time, delays may occur due to circumstances beyond our control, including:

• Weather conditions

• Customs processing

• Carrier delays

• Public holidays

• High shipping volumes

We appreciate your patience and understanding in such situations.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact our support team within 7 days of delivery.

Please include:

• Your order number

• Photos of the package (if damaged)

• Any relevant details regarding the issue

We will work with the carrier to resolve the matter as quickly as possible.

International Orders

International customers may be responsible for customs duties, taxes, or import fees imposed by their local authorities.

These charges are not included in the product price or shipping cost and are the responsibility of the customer.

Contact Us

If you have any questions regarding shipping, delivery, or tracking, please contact our support team:

Email: aurellenaturals@gmail.com

We are happy to assist you.