Refund Policy

Refund Policy

Cancellation Policy

As we aim to process orders as fast as possible, we advise you to get in contact with us at contact.aurellenaturals@gmail.com as soon as possible after ordering if you wish to cancel.

Most cancellations can be done within 1–2 hours of ordering (although please note even within this time frame it may not always be possible). If this time frame has passed and your order has been processed, once you receive it you can return it to us for a refund.

Return & Refund Policy

We want you to love your skin and feel confident using the Dark Elixir Bar. That's why we offer a risk-free 30-day money-back guarantee.

We're confident the Soap can help you achieve clearer skin — but we understand that everyone's skin is different.

If you've used the Soap consistently for 30 days and haven't seen the results you were hoping for, we've got you covered. You'll have 30 days to request a full refund — no return necessary.

To qualify:

  • Use the Soap as directed for a full 30 days.
  • Take clear before and after photos to show your progress.
  • Email us at contact.aurellenaturals@gmail.com with your order number, photos, and a brief explanation of your experience.

We use your feedback to improve and ensure our products truly work for everyone.

Note: This guarantee only applies to first-time purchases of the Aurelle Soaps.

Returns for Unused Items

If you purchased the product but haven't opened or used it, you may return it within 30 days of receiving it.

To be eligible, the item must be:

  • Unused
  • Unopened
  • In its original packaging
  • In the same condition you received it

To start a return, contact us at contact.aurellenaturals@gmail.com. Our support team will respond within 48 hours.

Please include:

  • Your order number
  • Reason for return

If your return is accepted, we'll send you instructions on how and where to send your package.

Customers are responsible for return shipping costs.

We reserve the right to refuse a refund if the above conditions are not met.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is:

  • Defective
  • Damaged
  • Incorrect

We will evaluate the issue and work to make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

To qualify:

  • Item must be in the same condition that you received it.
  • Unworn or unused.
  • With tags.
  • In original packaging.
  • Proof of purchase is required.

Refunds

We will notify you once we've received and inspected your return and let you know whether the refund was approved.

If approved, you'll be automatically refunded to your original payment method within 10 business days.

Please remember:

  • It may take additional time for your bank or credit card provider to process and post the refund.
  • If more than 15 business days have passed since your refund was approved, please contact us at contact.aurellenaturals@gmail.com.

Cancellation Policy

As we aim to process orders as fast as possible, we advise you to contact us at contact.aurellenaturals@gmail.com as soon as possible after ordering if you wish to cancel.

Most cancellations can be completed within 1–2 hours of ordering (although this may not always be possible). If your order has already been processed, you may return it for a refund after receiving it.

Return & Refund Policy

If you have any questions regarding our returns policy, please contact us at contact.aurellenaturals@gmail.com and our support team will get back to you within 48 hours.

We have a 30-day return policy, which means you have 60 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition that you received it
  • Unused
  • Unopened
  • In original packaging
  • Accompanied by proof of purchase

To start a return, contact us at contact.aurellenaturals@gmail.com

If your return is accepted, we will send instructions on how and where to send your package.

Important Notes

  • The customer is responsible for return shipping costs.
  • Items sent back without first requesting a return will not be accepted.
  • Refunds are issued to the original payment method used at checkout.
  • Priority processing fees (if purchased) are non-refundable.

You can always contact us for any return-related questions at contact.aurellenaturals@gmail.com

We reserve the right to refuse a refund if the above conditions are not met.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

Exchanges

The quickest way to get the item you want is to return the item you have and place a new order after your return is approved.

European Union 14-Day Cooling-Off Period

For orders shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

Items must be:

  • In the same condition received
  • Unworn or unused
  • With tags attached
  • In original packaging
  • Accompanied by proof of purchase

Refunds

We will notify you once we receive and inspect your return.

If approved, your refund will be issued to your original payment method within 10 business days.

Please allow additional processing time for your bank or card issuer.

If more than 15 business days have passed since approval, contact us at contact.aurellenaturals@gmail.com